Question 1

What is Clean Earth Project?

Accepted Answer

Clean Earth Project is your one-stop shop for sustainable and eco-friendly products. We aim to create a cleaner, greener Earth through community action, sustainable practices, and environmental education.

Question 2

What are your products?

Accepted Answer

Our products are high performance Eco-Enzyme-based home cleaning products made from peel waste. They are safe, non-toxic alternatives to conventional cleaners, designed to protect your family’s health while reducing environmental impact. Our products are All Purpose Cleaning Spray, Dishwashing Liquid, Liquid Detergent, Multipurpose Deodorizing Spray, Liquid Hand Soap, Fresh Food Wash, Baby Toy and Surface Cleaner Spray, and Baby Bottle Cleanser.

See our Products.(https://www.cleanearthproj.com/our-shop)

Question 3

What types of products do you offer?

Accepted Answer

We offer a variety of eco-friendly products, including:
	•	Natural home care products made from upcycled pineapple peels.
	•	Bamboo merchandise like toothbrushes and tumblers.
	•	Reusable items such as collapsible water bottles and silicone straws.
	•	Plantable products like seed pencils and seed paper.
	•	Organic fabric goods, including grocery bags and aprons.
	•	Cork accessories like wallets.

Question 4

How can I contact customer support?

Accepted Answer

For inquiries or assistance, reach out to us at support@cleanearthproj.com or call +63906-486-1230.

Question 5

Where can I find more information about sustainable living?

Accepted Answer

Explore our blog for tips on eco-friendly practices, sustainable living, and zero-waste initiatives.

For any additional questions, feel free to contact us. We’re here to help you embrace a sustainable lifestyle.

Question 6

Do your products have FDA or safety certifications?

Accepted Answer

Yes, our products are FDA-approved and are produced in ISO and HACCP certified manufacturing facilities.

Question 7

Are your products safe for children and pets?

Accepted Answer

Absolutely! Our products are made with organic and natural ingredients, free from harsh chemicals, making them safe for both children and pets.

Question 8

Are they safe for sensitive skin or people with asthma/allergies?

Accepted Answer

Yes, our products do not contain SLS, phthalates, bleach, ammonia, or any harsh chemicals. We only use natural ingredients that are safe for health.

Question 9

Are the ingredients plant-based and biodegradable?

Accepted Answer

Yes, all our products are made with only pineapple peels, sugar and water. We only add natural and  biodegradable ingredients and natural essential oil, making them eco-friendly and safe for the environment.

Question 10

Do your products kill molds, germs or disinfect?

Accepted Answer

Yes, our Eco-Enzyme technology helps kill molds, germs and disinfect surfaces from the source. The best product for this is the All-Purpose Cleaning Spray.

Know more about the product: Natural All-Purpose Cleaner Spray Holy Basil 500ml | Clean Earth Project.(https://www.cleanearthproj.com/product-page/natural-all-purpose-cleaner-spray-holy-basil-500ml)

Question 11

How should I store the products?

Accepted Answer

Store the products in a cool, dry place, and ensure the cap is tightly closed to prevent leakage

Question 12

What is the shelf life of your products?

Accepted Answer

The eco-enzyme does not expire, so cleaning performance stays effective. Only the natural essential oil scents have a 24-month shelf life and may fade over time.

Question 13

What is your return and exchange policy?

Accepted Answer

If you receive a defective or incorrect item, you can request a return or exchange within a specified period. For detailed information, please refer to our Return & Exchange Policy.

Question 14

Do you offer corporate partnerships?

Accepted Answer

Yes, we collaborate with businesses to promote sustainability through eco-friendly products and initiatives. For more information, visit our Corporate Partnership page our contact us directly.

Question 15

How do I place an order?

Accepted Answer

Browse our products on our website, add desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

Question 16

What payment methods do you accept?

Accepted Answer

We accept various payment methods, including credit/debit cards and other secure payment options. Specific details are provided during the checkout process.

Question 17

How can I track my order?

Accepted Answer

Once your order is shipped, we will provide a tracking number via email. Use this number to monitor your shipment’s status.

Question 18

What is your return and exchange policy?

Accepted Answer

If you receive a defective or incorrect item, you can request a return or exchange within a specified period. For detailed information, please refer to our Return & Exchange Policy.

Question 19

Do you offer international shipping?

Accepted Answer

Currently, we ship within the Philippines. For international shipping inquiries, please contact our support team.

Question 20

Do you have a wholesale or reseller option?

Accepted Answer

For more information, you may download the brochure from the link: 
https://drive.google.com/file/d/1nkOcxrzqTMah_faW0l5d_YwQ1qDUk9jX/view?usp=drive_link (https://drive.google.com/file/d/1nkOcxrzqTMah_faW0l5d_YwQ1qDUk9jX/view?usp=drive_link)

For wholesaler and reseller application: https://docs.google.com/forms/d/e/1FAIpQLSdzCbrjZHEqlPsqKBus8wnnuBfmmqqls7UmfZ4Bj7DbMhrN5w/viewform(https://docs.google.com/forms/d/e/1FAIpQLSdzCbrjZHEqlPsqKBus8wnnuBfmmqqls7UmfZ4Bj7DbMhrN5w/viewform)

If you need more information just email us at support@cleanearthproj.com (support@cleanearthproj.com)

Question 21

Where can I buy/order the products?

Accepted Answer

Our products are available in Shopee, Lazada and Tiktok shop

Shopee: https://shopee.ph/shopcleanearthproject (https://shopee.ph/shopcleanearthproject)
 Lazada: https://www.lazada.com.ph/shop/clean-earth-project (https://www.lazada.com.ph/shop/clean-earth-project)
 TikTok Shop: https://www.tiktok.com/@shopcleanearthproject (https://www.tiktok.com/@shopcleanearthproject)
 Website: https://www.cleanearthproj.com (https://www.cleanearthproj.com)
 For wholesale or reseller inquiries, you can email us at support@cleanearthproj.com.(support@cleanearthproj.com)

Question 22

How long will it take to ship my order?

Accepted Answer

Orders are typically processed within 1-2 working days at our warehouse (excluding holidays and Sundays). Once the parcel has been packed, Shopee's courier of choice will collect it from us and deliver it to you.

Please be guided by platform’s delivery time frame:
Estimated Delivery Time after Ship Out
 • Metro Manila 4- 6 days
 • Luzon 4-8 days
 • Visayas & Mindanao 7-12 days

Question 23

Do you have a reseller program?

Accepted Answer

Yes, Clean Earth Project offers a reseller program for businesses and individuals passionate about sustainability.

Benefits of Becoming a Reseller:
	•	Access to wholesale pricing
	•	Exclusive eco-friendly product selection
	•	Marketing support and brand collaboration
	•	Contribution to a greener future

For details on how to join, contact us at support@cleanearthproj.com

Frequently Asked Questions