Thank you for shopping with Clean Earth Project. We value your satisfaction and are committed to providing you with a seamless shopping experience. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy outlined below.
1. Returns
Eligibility for Returns:
Items must be returned within 7 days from the date of purchase.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
Certain items, such as perishable goods, custom products, and gift cards, may not be eligible for return. Please refer to the product description for specific return eligibility.
Process for Returns:
Contact us at support@cleanearthproj.com to initiate a return.
Provide your order number and details of the item you wish to return.
Once your return is approved, you will receive instructions on how to send your item back to us.
Shipping Costs:
Customers are responsible for paying their own shipping costs for returning items unless the return is due to our error (e.g., wrong or defective item).
Shipping costs are non-refundable.
2. Refunds
Eligibility for Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Non-Refundable Items:
Sale items and items marked as “final sale” are not eligible for refunds.
Items that do not meet the eligibility criteria for returns will not be refunded.
3. Exchanges
If you need to exchange an item for the same product (e.g., different size or color), please contact us at support@cleanearthproj.com.
Exchanges are subject to product availability.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days of receiving the item. We will arrange for a replacement or refund as necessary.
5. Contact Information
If you have any questions about our Return & Refund Policy, please contact us at:
Email: support@cleanearthproj.com
Phone: +63906 486 1230
Address: Marilao, Bulacan
We appreciate your business and are here to assist you with any concerns.
